I have been helping organisations recognise the needs of people for 12 years.
I'm a service designer who can help create more user-friendly services, teach sales and support staff to better understand what customers need, and train businesses how to be more user-focussed.
Most recently I have specialised in providing design and ethnographic research to help services launch in foreign markets.
I have been lucky enough to work with great clients in all corners of the world. I specialise in designing research based services. These are usually digital, but sometimes I help create sales, after-sales and training services, always based on qualititive interviews.
Call Tom on +447956128639 or +1 (857) 234 1510
I'm from Manchester, UK but I specialise in working in-field. I can currently be found in Boston, USA.