I have been helping organisations recognise the needs of their users for 12 years.
I help design more user-friendly systems, teach sales and support staff to better understand what users or customers need, and train business people how to be more user-focussed.
I have worked with organisations wordwide to help them become more user, or customer, focussed. This work mostly happens during the analysis, design, and production stages of a new service or product. I have also been involved with products after design and production. This involves training sales, retail and support staff and occasionally representing brands direct with customers.
Call Tom on 07956128639.
I'm from Manchester, UK but I work all over the world and I can work for you wherever you like.